Information Technology Administrator
BESSEMER HOUSING AUTHORITY
Position Description – Information Technology Administrator
(May 26, 2021 – June 9, 2021)
Information Technology Administrator
Deputy Executive Director
Central Office Cost Center
February 1, 2021
This is highly responsible management work related to the Authority’s information technology function. The incumbent is responsible for the operation and maintenance of the Authority’s hardware and software systems as well as for providing support to Authority employees. This position is also the first point of contact for employees and acts as a liaison between hardware and software providers and support providers. Reporting to the Deputy Executive Director, this position is responsible for the operation and maintenance of the central network, central software, workstations, and local software on individual machines. Work assignments are received in the form of broad objectives and performance expectations with minimal direction in day-to-day operations.
DUTIES AND RESPONSIBILITIES
The statements contained here reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise balance the workload. The functions listed are also examples of duties that may be required and in no way imply a contractual agreement between the employer and employee or affect the at-will relationship between the parties.
- Operates and maintains the Authority’s central network and ensures that central data is backed up in accordance with a regular schedule. Ensures that backups are maintained to protect the Authority in the event of a catastrophic failure.
- Monitors software and ensures the timely update of network and central processing software in accordance with manufacturers’ or suppliers’ schedules.
- Monitors software on all users’ computers and ensures that updates are completed in a timely manner. Recommends upgrades in office automation software.
- Troubleshoots computer problems reported by users. Refers items beyond capabilities to either hardware or software support providers.
- Performs routine maintenance on computers, printers, and other office equipment. Schedules and oversees any maintenance provided by outside vendors.
- Provides or arranges for training as needed for new and existing employees. Provides training to all employees on updated network or central software as needed.
- Assists with the periodic submission of HUD 50058 forms to PIC. Processes the error report to ensure the accurate submission of all data.
- Manages the EIy and other income verification systems. Ensures that data is managed in accordance with the Security and Confidential Data Policy. Provides reporting to various staff members during the course of admission or recertification.
- Assists with the development and maintenance of various management reports related to occupancy, maintenance, inventory, and financial status. Disseminates reporting to appropriate staff.
- Assists with various year-end tasks related to payroll, contract employees, Section 8 owner payments, or other financial records.
- Reviews Federal Regulations to ensure the Authority’s compliance and advises the Executive Director of any necessary changes to policies and procedures to conform to regulations.
- Attends professional meetings and training sessions to ensure proficiency in the housing, construction, and renovation fields.
REQUIRED KNOWLEDGE AND ABILITIES
- Knowledge of the structure, operations, policies, and procedures of a Public Housing Agency.
- Knowledge of the vision, mission, and purposes of the Authority as established by the Board of Commissioners and the Executive Director.
- Knowledge of computer network operation and administration.
- Knowledge of the Authority’s central software system and office automation software on individual computers. Knowledge of trends in updates and ability to determine the impact of upgrades or enhancements.
- Knowledge of Generally Accepted Accounting Principles and HUD accounting rules.
- Ability to troubleshoot hardware and software problems and effectively communicate needs to outside vendors or support providers.
- Ability to plan, organize, and develop a variety of operational and management systems related to the position. Ability to orient other workers and to explain regulations, policies, procedures, or processes.
- Ability to present ideas and information in a clear and concise manner, both orally and in writing.
- Ability to establish and maintain effective working relationships with co-workers, vendors, consultants, contractors, professionals, residents, HUD, and local, state, and federal officials. Ability to communicate with people from a broad range of socio-economic backgrounds.
Performance standards are provided to help facilitate the periodic evaluation of the degree to which the employee meets the requirements of the job. The performance standards below represent examples and are in no way all inclusive. The Authority reserves the right to add or change performance standards through a modification of the position description, a supplemental performance evaluation tool, or written or verbal communication between the employee and their supervisor or the PHA Executive Director. Achieving the performance standards in no way guarantees a change in compensation and does not supersede or affect the at-will relationship between the employer and employee. Examples of performance standards for this position include, but are not limited to, the following:
- Maintains the central network and ensures the efficient and effective operation of that system.
- Ensures that all systems are operational and that all employees have access as authorized.
- Ensures that updates are completed in a timely manner and that employees are trained on all new systems.
- Ensures that confidential data is secured and is destroyed in accordance with applicable regulation.
MINIMUM EDUCATION, TRAINING, AND/OR EXPERIENCE
This position requires graduation from an accredited high school with two years of additional instruction in computer networking, information technology, or related field; a minimum of three years’ experience maintaining hardware and software or similar activities; or any equivalent combination of education, training, and experience that provides the required knowledge and abilities. Certification as a network administrator is preferred.
This position is required to work in an office setting that is generally accessible to the mobility and sensory impaired. The incumbent must have the ability to utilize standard office equipment and access files and documents. The incumbent must have the ability to lift up to 20 pounds. Must be able to work while seated for extended periods of time.
- Possession of a valid Alabama driver’s license.
- Must be bondable.